JA ID

JA ID is an online identity management system that allows users—students, volunteers, alumni, board members, staff, and more—to access multiple JA platforms and applications using one account (that’s one email address and one password for everything!). We’re currently doing a staff-only beta test of JA ID that coincides with registering for GLC Virtual.

When the system is fully up and running, you and other JA stakeholders will have a consistent user interface and experience for seamless navigation across various JA resources and online platforms.

Key Features of JA ID

There’s a lot to love about JA ID:

• Single sign-on capability across JA platforms (one username; one password)

• Enhanced security to ensure the protection of user information

• Improved connectivity and interoperability between JA applications, whether created locally, nationally, regionally, or globally

• Simplified access for users across different JA locations, without loss of local control over sites and apps

JA ID streamlines access to JA’s digital resources while enhancing security and user experience. 

Benefits to You and Your JA Location

In addition to the security benefits mentioned above, JA ID benefits you personally, as well as your JA location:

• You’ll have a streamlined user experience. When the system is fully operational, you’ll have only a single login for all your JA platforms . . . no more time spent trying multiple usernames or passwords or repeatedly logging in.

• For your JA location, fewer password resets mean less strain on Help Desk and system administrator resources. 

JA ID Support and Troubleshooting

 JA ID enables students, volunteers, alumni, board members, and staff to access multiple JA platforms and applications using only one account—that’s one email address and one password for everything! We count on our system to work flawlessly but, sometimes, things happen. This document guides you through creating your account and helps you troubleshoot when issues arise. (Download a PDF of this guide, if you prefer.)

Creating your account

Step 1: Go to portal.oneja.org

Step 2: On the login page, click “Register for JA ID.”

Step 3: Fill in the information:

• First Name and Last Name: Enter your full name.

• Your Email: Enter your JA work email.

• Your Job Title: Enter the current title of your job.

• Your JA Regional Operating Center: Select the Regional Operating Center in which your JA location resides. Not sure which ROC you’re in? Check out the global locations page.

• Your JA Location: Select the country which your office resides in.

• Your Preferred Language: From this dropdown, please select your preferred language. This does not mean that all the platforms will have your preferred language, but if the language you chose is supported by the platform, it will be auto selected upon login.

Notes:

• After filling out the form, your account may take a few minutes to be created.

• If you have already created your account, you will get an error stating that your account has already been created. Please login with your JA ID.

Activating your account

After creating your account, you’ll get an activation email from JA ID.

Step 1: Wait for the email to arrive in your inbox; this might take up to two minutes.

Step 2: Click Activate JA ID Account. Please note that this link is valid for only 30 days.

Step 3: Set up your password.

Step 4: After entering your password twice, click Next.

Step 5: Set up your multi-factor authentication (using either Google Authenticator or Okta Verify).

Using Google Authenticator

If you choose the Google Authenticator option, do not scan the QR Code with your phone’s camera. Instead, open the Google Authenticator App (or Microsoft Authenticator) on your phone, click the + icon on the bottom right of your screen and then click Scan QR Code.

After scanning the QR Code, Google Authenticator will show a six-digit code that expires every 60 seconds. Click Next on the JA ID screen and enter the six-digit code.

Using Okta Verify

If you choose the Okta Verify option, do not scan the QR Code with your phone’s camera.

Step 1: Open the Okta Verify App on your phone.

Step 2: Click the + icon on the top left of your screen.

Step 3: Choose Organization as account type.

Step 4: Click Skip if prompted to Add Account from Another Device.

Step 5: Click Yes, Ready to Scan.

Step 6: Scan the QR code.

Step 7: Optionally, enable biometric login.
Step 8: Optionally, enable FastPass for faster logins in the future.

Congratulations! You have successfully created your secure JA ID Account.

Resetting Your Password

If at some point you forget your password, you can reset it by following these steps:

Step 1: Click Login with JA ID.

Step 2: Select where you work for JA (JA local area, JA national, JA ROC, or JA Worldwide), and click Next.

Step 3: Enter your JA work email address and click Next.

Step 4: Click Forgot password?

Step 5: Click Send Me an Email.

Step 6: Wait for the email with the verification code.

Step 7: Either click the link in the email OR click Enter a Verification Code.

Step 8: Enter your new password.

Notes:

• If you created your account but never activated it, you will not be able to reset your password. In this scenario, please contact us on support@jaworldwide.org.

• After resetting your password, you will still need to enter a multi-factor authentication code. If you have a new phone or lost the code, please contact support@jaworldwide.org.

Additional FAQs about JA ID